Inspection App Troubleshooting
The most common support issue we field at Safety Reports has to do with our Inspection App. This is no doubt related to the fact that it’s our most used app. But, it also has to do with the numerous databases that are needed to provide the customization that our customers expect.
Administrators are the ones who make the changes (i.e., add new jobs to Job Bank, update companies or Responsible Parties, modify checklists, add cc’s, etc.) that provide the users with the information they need to complete their inspections. And, depending on the types of changes that Administrators make, they often times need to be downloaded to the mobile device for it to perform properly.
So, if you experience any issues with our Inspection app, we recommend that you do the following: 1) force close the app and reopen it, and 2) Download your Default Databases. We find that these steps resolve the vast majority of inspection app issues, especially those related to the databases used in the app. If these steps don’t resolve the issue, please contact our Support staff.